SHIPPED ORDER INFO |
FREE EXPEDITED SHIPPING ON ORDERS OVER $199
All domestic orders are shipped via Canada Post.
Shipped orders generally process within 2-3 business days; holidays excluded.
We offer Priority, Xpresspost, Expedited and Regular Parcel shipping to better suit your delivery needs.
Shipping costs vary depending on the weight and location of your shipping address.
Not all orders will be eligible for flat rate shipping due to weight restrictions.
Once your order has been shipped, an email will be sent to you with a tracking number.
Please allow tracking information up to 2 business days to update.
All domestic orders are shipped via Canada Post.
Shipped orders generally process within 2-3 business days; holidays excluded.
We offer Priority, Xpresspost, Expedited and Regular Parcel shipping to better suit your delivery needs.
Shipping costs vary depending on the weight and location of your shipping address.
Not all orders will be eligible for flat rate shipping due to weight restrictions.
Once your order has been shipped, an email will be sent to you with a tracking number.
Please allow tracking information up to 2 business days to update.
CONTACTLESS PICK UP |
*PICK UP IS ONLY AVAILABLE IN CALGARY AT THIS TIME*
DUE TO COVID-19, PICK UP IS NOW COMPLETELY CONTACTLESS!
All pick up orders are subject to a $5 processing fee.
To select pick up, check out your cart and select CALGARY PICK UP.
Pick up orders generally process within 2-3 business days; same day pick up is not available at this time.
You will receive an automated email once your order has been fulfilled and marked as "shipped".
You will then receive a second email notifying your order is ready for pick up and to determine what day you'd like to come to receive your order.
We kindly ask that if you need to change your pick up, to contact us directly ASAP.
DUE TO COVID-19, PICK UP IS NOW COMPLETELY CONTACTLESS!
All pick up orders are subject to a $5 processing fee.
To select pick up, check out your cart and select CALGARY PICK UP.
Pick up orders generally process within 2-3 business days; same day pick up is not available at this time.
You will receive an automated email once your order has been fulfilled and marked as "shipped".
You will then receive a second email notifying your order is ready for pick up and to determine what day you'd like to come to receive your order.
We kindly ask that if you need to change your pick up, to contact us directly ASAP.
DELIVERY TIMES |
CANADA POST HAS TEMPORARILY SUSPENDED ALL GUARANTEED
DELIVERY TIMES DUE TO COVID 19 CAUSED DELAYS
XPRESSPOST
1 - 2 business days*
EXPEDITED
1 - 9 business days*
REGULAR PARCEL**
3 - 13 business days*
*delivery times vary based on location
**regular parcel is only available to those in ON, QC, NB, NS, PE, NL, NU, NT & YT
DELIVERY TIMES DUE TO COVID 19 CAUSED DELAYS
XPRESSPOST
1 - 2 business days*
EXPEDITED
1 - 9 business days*
REGULAR PARCEL**
3 - 13 business days*
*delivery times vary based on location
**regular parcel is only available to those in ON, QC, NB, NS, PE, NL, NU, NT & YT
RETURNS & EXCHANGES |
ORDERS RETURNED BY CANADA POST
If an order is returned to sender due to a wrong address or missing information on your order, we as a sender are charged for the return postage value. While we understand mistakes happen, if the cause of error is to the fault of the customer, in order to have your order resent out once it has been received back to us, you will be required to pay for both the return postage value as well as the shipping value for you to resend out your order. If this doesn't get received within 5 business days of the invoice being sent, we will cancel your order and follow our cancelled order policies excluding refunding the shipping cost previously paid.
Due to the hygienic nature of our product, all sales are final and non refundable.
If you receive a product that is damaged, please contact us within 24 hours of receiving your order. We may need to open a claim with Canada Post and you will need to return back the damaged item and a replacement item or store credit will be issued upon receiving it in the studio.
If an order is returned to sender due to a wrong address or missing information on your order, we as a sender are charged for the return postage value. While we understand mistakes happen, if the cause of error is to the fault of the customer, in order to have your order resent out once it has been received back to us, you will be required to pay for both the return postage value as well as the shipping value for you to resend out your order. If this doesn't get received within 5 business days of the invoice being sent, we will cancel your order and follow our cancelled order policies excluding refunding the shipping cost previously paid.
Due to the hygienic nature of our product, all sales are final and non refundable.
If you receive a product that is damaged, please contact us within 24 hours of receiving your order. We may need to open a claim with Canada Post and you will need to return back the damaged item and a replacement item or store credit will be issued upon receiving it in the studio.
CANCELLED ORDERS |
Any orders that are cancelled before they are packaged will be refunded to the original method of payment.
If the order has already been packaged, a 15% or $25 restocking fee (whichever is greater) will be applied.
If the order has already been packaged, a 15% or $25 restocking fee (whichever is greater) will be applied.
